Collection of personal information
When you browse our site, we may collect certain personal information about you, such as your name, e-mail address, telephone number and postal address. This information may be collected when you book a holiday, fill in a contact form, subscribe to our newsletter or interact with the Site’s features.
Use of personal information
We use the personal information you provide for the following purposes:
- Reservation management: We use your information to process and confirm your reservations, communicate with you about your stay and provide you with the services you have requested.
- Improving our services: Your comments and suggestions help us to continually improve our services. We may use your information to analyze trends, carry out market research and conduct satisfaction surveys.
- Marketing communications: If you have consented to receive marketing communications from us, we may use your information to send you special offers, promotions or information about our services.
Disclosure of personal information
We do not sell, trade or rent your personal information to third parties, except in the following cases:
- Trusted partners: We may share your information with trusted partners who help us provide our services, such as travel agencies or payment service providers. These third parties are required to protect your information in accordance with our guidelines and applicable privacy legislation.
- Legal obligations: We may be required to disclose your personal information in connection with legal proceedings, at the request of a government agency or to comply with applicable law.
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure. We therefore cannot guarantee the absolute security of your information.
Your privacy rights
You have the right to access, rectify, delete or restrict the processing of your personal data. You may also object to the use of your information for direct marketing purposes. To exercise these rights, please contact us using the details provided at the bottom of this page.
Links to third-party sites
The Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of such sites. We encourage you to read the privacy policies of these third-party sites before providing your personal information.
Address: 41 rue des Comtes du Luxembourg, 6940 Durbuy – Belgium
Telephone: +32 (0)86 213 995
Last update: July 6, 2023