This Privacy Policy governs the manner in which Tropical Hôtel collects, uses, discloses and protects the personal information of users (hereinafter referred to as “you” or “users”) when using the website (hereinafter referred to as “the Site”).

Collection of personal information

When you browse our site, we may collect certain personal information about you, such as your name, e-mail address, telephone number and postal address. This information may be collected when you book a holiday, fill in a contact form, subscribe to our newsletter or interact with the Site’s features.

Use of personal information

We use the personal information you provide for the following purposes:

  1. Reservation management: We use your information to process and confirm your reservations, communicate with you about your stay and provide you with the services you have requested.
  2. Improving our services: Your comments and suggestions help us to continually improve our services. We may use your information to analyze trends, carry out market research and conduct satisfaction surveys.
  3. Marketing communications: If you have consented to receive marketing communications from us, we may use your information to send you special offers, promotions or information about our services.

Disclosure of personal information

We do not sell, trade or rent your personal information to third parties, except in the following cases:

  1. Trusted partners: We may share your information with trusted partners who help us provide our services, such as travel agencies or payment service providers. These third parties are required to protect your information in accordance with our guidelines and applicable privacy legislation.
  2. Legal obligations: We may be required to disclose your personal information in connection with legal proceedings, at the request of a government agency or to comply with applicable law.

Information security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure. We therefore cannot guarantee the absolute security of your information.

Your privacy rights

You have the right to access, rectify, delete or restrict the processing of your personal data. You may also object to the use of your information for direct marketing purposes. To exercise these rights, please contact us using the details provided at the bottom of this page.


The Site uses cookies to improve your browsing experience. Cookies are small text files stored on your computer or mobile device when you visit our website. They help us analyze traffic patterns, personalize content and provide you with a more user-friendly experience. You can set your browser to refuse cookies or to alert you when cookies are being sent. Please note that some features of the Site may not function properly if cookies are disabled.

Links to third-party sites

The Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of such sites. We encourage you to read the privacy policies of these third-party sites before providing your personal information.

Modification of the privacy policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be published on this page with an updated date. Please check this page regularly for any changes.

Contact us

If you have any questions, concerns or requests regarding our Privacy Policy, please contact us at the following address:

Tropical Hotel
Address: 41 rue des Comtes du Luxembourg, 6940 Durbuy – Belgium
Telephone: +32 (0)86 213 995

By using our website, you agree to the terms of this Privacy Policy.

Last update: July 6, 2023