{"id":10907,"date":"2023-07-06T12:00:52","date_gmt":"2023-07-06T10:00:52","guid":{"rendered":"https:\/\/tropical-hotel.be\/privacy-policy\/"},"modified":"2026-09-15T14:32:22","modified_gmt":"2026-09-15T12:32:22","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/tropical-hotel.be\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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Last updated: 15 September 2026<\/em><\/p>\n\n

This policy explains which personal data are processed when you use the tropical-hotel.be<\/strong> website, why, how long they are kept and which rights you may exercise.<\/p>\n\n

1. Data controller<\/h2>\n

RECAM SA<\/strong>, operator of the Tropical Hotel
\nRue des Comtes du Luxembourg 41, 6940 Durbuy, Belgium
\nCompany \/ VAT number: BE 0424.668.473
\nTelephone: +32 (0)86 213 995 \u2014 E-mail: info@tropical-hotel.be<\/a><\/p>\n

No data protection officer has been appointed: any request concerning your data should be sent to the contact details above.<\/p>\n\n

2. Data processed, purposes and retention<\/h2>\n\n\n\n\n\n\n\n\n\n
Data<\/th>Purpose<\/th>Legal basis<\/th>Retention<\/th>\n<\/tr><\/thead>\n
Surname, first name, e-mail, telephone, postal address, optional note<\/td>\nHandling and confirming your booking request, contacting you about your stay<\/td>\nPerformance of the contract and pre-contractual steps (Art. 6.1.b GDPR)<\/td>\nThe duration of the stay, then 7 years<\/strong> under Belgian accounting retention rules<\/td>\n<\/tr>\n
Stay details: dates, room, number of guests, selected services, amount<\/td>\nCreating the booking and the invoice<\/td>\nPerformance of the contract (Art. 6.1.b) and legal obligation (Art. 6.1.c)<\/td>\nSame<\/td>\n<\/tr>\n
Messages sent through the contact form<\/td>\nAnswering your question<\/td>\nLegitimate interest: responding to an enquiry (Art. 6.1.f)<\/td>\n2 years after the last exchange<\/td>\n<\/tr>\n
Proof of your cookie choice: timestamp, categories accepted or refused, truncated<\/strong> IP address, browser, page visited<\/td>\nDemonstrating that consent was actually obtained (Art. 7.1 GDPR)<\/td>\nLegal obligation (Art. 6.1.c)<\/td>\n12 months, then automatic deletion<\/td>\n<\/tr>\n
Browsing data: pages viewed, source, device<\/td>\nMeasuring site traffic and assessing our advertising campaigns<\/td>\nYour consent<\/strong> (Art. 6.1.a), revocable at any time<\/td>\nSee the cookie table below<\/td>\n<\/tr>\n
Technical server logs (IP address, date and time)<\/td>\nSite security, abuse detection<\/td>\nLegitimate interest: securing the service (Art. 6.1.f)<\/td>\n12 months at most<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n

Two useful clarifications.<\/strong> No payment is taken on this site: a booking is a request sent to the hotel by e-mail, and no banking data are collected<\/strong>. This site also runs no newsletter<\/strong>, and your contact details are not used for commercial prospecting.<\/p>\n\n

3. Cookies and trackers<\/h2>\n

On your first visit, a banner lets you accept or refuse, category by category. No measurement or advertising cookie is placed before you agree. You may change your mind at any time: manage my cookies<\/strong><\/a>.<\/p>\n\n\n\n\n
Cookie<\/th>Category<\/th>Role<\/th>Duration<\/th>\n<\/tr><\/thead>\n
wp-wpml_current_language<\/code><\/td>Necessary<\/td>Remembers the display language<\/td>Session<\/td><\/tr>\n
webedia_cookies<\/code><\/td>Necessary<\/td>Remembers your cookie choice<\/td>12 months<\/td><\/tr>\n
_ga<\/code>, _ga_*<\/code><\/td>Audience measurement<\/td>Google Analytics 4: distinguishing visitors and measuring traffic<\/td>13 months<\/td><\/tr>\n
_gcl_au<\/code><\/td>Advertising<\/td>Google Ads: telling whether an ad led to a booking<\/td>90 days<\/td><\/tr>\n\n<\/tbody>\n<\/table>\n\n

If you refuse, Google’s tools operate in “cookieless” mode: they receive an anonymous signal stating that consent was not given, and no identifier is stored on your device.<\/p>\n\n

4. Who has access to your data<\/h2>\n

Your data are never sold, rented or exchanged. They are accessible to the hotel staff who need them, and to the following providers, acting as processors under contract:<\/p>\n